FAQs
I received my order and want to return/exchange it. How do I do that?
Please emailĀ zeemzoo48@gmail.comĀ for a return address. Only available for eligible items, made-to-order items are final sale.Ā
I received my order and it is incorrect! What should I do?
Oh no! We will get you the correct items asap. Please emailĀ zeemzoo48@gmail.comĀ as soon as possible with your order number and an image with detailed description of the incorrect item(s) you received.Ā
I received my order and an item is damaged! What should I do?
Please emailĀ zeemzoo48@gmail.comĀ as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.
Iām unsure about the size. How can I get help?
You can view ourĀ sizing chartĀ under each item which has size variation, which helps you with sizing and fit questions.Ā
Can I track my order?
Yes, you certainly can. Once your order has been dispatched, you will receive a message which has the tracking link. Please use the link to track your shipment in real time.
Will I pay for custom fees?
Yes,Ā ZeemZooĀ is not responsible for import duties/fees on orders shipped internationally. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.